Q: Are your photographs guaranteed?
A: Yes, the nature and wildlife images of Dead Tree Photography are fully guaranteed. We want you to be pleased with your purchase, and offer a full refund of the picture price if you are not satisfied for any reason within the first 60 days.
Further, all photographs are warranteed for five years from the date of purchase against defects in material or workmanship. We will replace defective images at no cost to you.
Q: How are the pictures printed?
A: All images are photographic prints, not inkjet, and are made to accurately render the color and scene that was photographed. Custom, blended images are printed to the artist's vision and specifications.
Please keep in mind that there is no way for us to control how our online images render on different computer monitors. Therefore, the color on the printed image may look slightly different than the print.
Q: How are the images shipped?
A: Prints are shipped rolled in tubes (smaller images may, on occasion, be shipped flat and boxed). Orders are shipped within ten (10) working days of receipt of the order. If you need a faster delivery, please let us know and we will try to accommodate you. Our standard means of shipping is UPS, meaning we must have a business or residential address, and not a P. O. Box.
Q: If I'm not satisfied with the photo, how can I return it?
A: Please contact us for a Return Authorization (prior Return Authorization is REQUIRED) before doing anything.
Should your order be damaged in shipping, please save all wrapping material and contact Dead Tree Photography immediately using our Contact Form or calling 440-951-3233. Please do not return any merchandise until you have received a Return Authorization code from us.
If you simply are not satisfied with your purchase, please contact us for Return Authorizaton and shipping instructions. As long as the print is returned to us in re-sellable condition, your full purchase price will be refunded upon its return. C.O.D. returns will be refused.
Q: Are your images available as stock photography or for commercial use?
A: At this time, no, they are intended only for your enjoyment as framed art. If you have some other use in mind, please feel free to contact us.
Q: Are discounts available for quantity purchases or fundraising by non-profits?
A: Yes. Please use our contact form to describe your requirements.
Please don't steal our photos — we don't steal yours.
If you're writing an article and would like to use one of our photos, we'd love to help you out — just about using one of our photos.